Consulting Services

We help you go from ideas to production—safely and fast. Explore our services below, or book a scoping workshop.

AI Strategy and Value Roadmap

Convert AI hype into an execution plan tied to KPIs and ROI.

Outcomes: Prioritized use cases, business case, 12–18-month roadmap.

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Deploy AI assistants that plan steps, call tools and complete tasks with oversight.

Outcomes: End-to-end task automation with guardrails.

Agentic AI

Eliminate repetitive work with resilient bots, workflows and document automation.

Outcomes: Hours returned, fewer errors, faster SLAs.

RPA and Intelligent Automation

Process Discovery and Optimisation

Find and fix bottlenecks before you automate.

Outcomes: Automation-ready processes with baseline metrics and target KPIs.

Technology Selection and Vendor Management

Independent evaluations, pilots and negotiations to pick the right stack.

Outcomes: Lower risk and cost, faster time-to-vlaue.

Enablement, Change and Center of Excellence (CoE)

Managed Intelligent Automation Operations

Upskill teams and launch a CoE so wins compound over time.

Outcomes: Self-sufficient, innovation-ready organisation.

Ongoing support to monitor, maintain and enhance automations and agents.

Outcomes: High uptime and continuous improvement.

Ready to optimise your business with measurable outcomes?

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Use Cases

Ziconiq helps organisations in Namibia achieve operational excellence through intelligent automation, and pragmatic digital transformation. Based in Windhoek, we work on‑site and remotely anywhere in Namibia. Our team brings 15+ years of experience leading technology change, establishing innovation, and delivering measurable results in insurance, finance, retail supply chain, logistics, and more.

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Insurance: Claims and Policy Administration Automation

Who it’s for: Insurers, medical aids, pension administrators

Digitise intake, validate with IDP (intelligent document processing), automate updates and payments.
Triage emails/cases, standardise responses, monitor SLAs.
30–50% faster cycle times; fewer errors; better CX (Client Experience).

Financial Institutions: Digital Onboarding and KYC

Who it’s for: Banks, insurers, brokers, micro‑lenders

Online forms & uploads; extract and validate IDs and proofs.
Automate back‑office updates and notifications.
Same‑day onboarding; stronger compliance.

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Finance Automation: Reconciliations and Reporting

Who it’s for: CFOs, finance shared services

Automate reconciliations, journal entries, and variance analysis.
Generate management packs; provide exception workflows and controls.
Impact: Close 2–4 days faster, fewer write‑offs, better controls and auditability.

PMO‑in‑a‑Box: Build a Pragmatic, Agile PMO

Who it’s for: Organisations scaling change or technology programmes

Stand up PMO governance; implement Kanban/Agile delivery.
Establish portfolio dashboards; coach project leads; standardise status reporting.
Impact: Predictable delivery, transparent prioritisation, better throughput and stakeholder alignment.

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Warehousing: Picking Performance

Who it’s for: Retail/wholesale distribution, 3PLs (third party logistics)

Optimise slotting and workflow; voice‑directed picking.
Digitise proof of delivery, tune processes inline with your WMS.
Impact: 20% productivity gain, mis‑pick rates approaching 0.02%, improved OTIF (On Time in Full).

Strategy: Continuous Improvement and Operating Model

Who it’s for: CEOs/COOs aiming for sustained operational gains

Establish an CoE (Center of Excellence); build an opportunity pipeline.
Design idea‑to‑value methods; track benefits.
Impact: Repeatable savings, engaged teams, steady stream of digital and process wins.